Refund policy

REFUND POLICY

This Refund Policy applies to all orders placed through www.bobbyblanks.com.

Bobby Blanks is operated by:

De Goede Labels B.V.
Korvelseweg 43
5025 JB Tilburg
The Netherlands

Chamber of Commerce number: 93444362
VAT number: NL866403048B01

Customer support is available through the live chat on our website.

  1. Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days after receiving the order, without giving a reason.

To use your right of withdrawal, contact us through the live chat on our website within 14 days after receiving your order.

After informing us, the return must be sent back within 14 days.

  1. Return Conditions

Before sending your return, make sure:

The original packing slip is included.
Items are unworn and unused.
Items are free from stains, odours, damage or marks.
All original packaging is included.
Original hangtags remain attached to the item.

Returns that do not meet these conditions may be refused.

  1. Return Shipping

Customers are responsible for arranging and paying for their own return shipment.

We recommend using a tracked shipping service, as the customer remains responsible for the return until it has been delivered to our return address.

  1. Return Address

SF Distribution Group B.V.
Attn: Bobby Blanks
Industrieweg 46
Unit 0209
6541 TW Nijmegen
The Netherlands

Returns are only accepted by post. Personal deliveries to this address are not accepted.

  1. Refunds

Once your return has been received and inspected, we will process the refund.

Refunds are made to the original payment method.

We may wait with the refund until we have received the returned item or until the customer has provided proof of return shipment.

Original standard shipping costs will be refunded when the full order is returned.

Return shipping costs are not refunded.

If only part of an order is returned, original shipping costs will not be refunded.

  1. Exchanges

We do not guarantee direct exchanges.

If you need a different size or item, you can return your order and place a new order through the website.

  1. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us through the live chat on our website as soon as possible.

Please include your order number and clear photos of the item and packaging.

We will review the issue and offer a suitable solution.

  1. Digital Gift Cards

Digital gift cards are delivered electronically.

Gift cards cannot be exchanged for cash.

Lost, stolen or used gift cards cannot be replaced or refunded, unless required by law.